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Statement of Organizational Commitment

Jan Kelley Inc. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario’s accessibility laws.

Jan Kelley Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. We understand that obligations under the AODA and its accessibility standards do not substitute or limit our obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. Jan Kelley Inc. is committed to excellence in serving and providing goods, services, or facilities to all customers, including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.


Jan Kelley Inc. is committed to training all employees, volunteers, and other persons who provide goods, services, or facilities on behalf of the organization, in accessible customer service, Ontario accessibility standards, and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

Assistive Devices

People with disabilities may use their personal assistive devices when accessing our goods, services, or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services, or facilities.

We will ensure that our staff are trained and familiar with various assistive devices we have on-site or that we provide that may be used by customers with disabilities while accessing our goods, services, or facilities.


We communicate with people with disabilities in ways that take into account their disability. We will work with the persons with disabilities to determine what method of communication works for them.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties. When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter, or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services, or facilities. We will explain why the animal is excluded and discuss with the customer another way of providing goods, services, or facilities.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Jan Kelley Inc. will notify customers promptly. We will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available.

Feedback Process

Jan Kelley Inc. welcomes feedback regarding accessibility from employees, customers, and the public. Feedback will help us identify barriers and respond to concerns. Feedback may be submitted in person, by telephone, in writing, or by email. All feedback, including complaints, will be directed to Human Resources who will ensure a timely response. Jan Kelley Inc. ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Jan Kelley Inc.
1006 Skyview Drive, Suite 200
Burlington, ON
L7P 0V1

Notice of Availability of Documents

Jan Kelley Inc. will provide documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and at no additional cost.

Information and Communications

Jan Kelley Inc. is committed to making our information and communications accessible to people with disabilities. We will provide accessible formats and communication supports upon request, and we will consult with the person making the request to determine the suitability.


Jan Kelley Inc. is committed to fair and accessible employment practices. We will take into account the accessibility needs of employees with disabilities and provide accommodations during all stages of the employment cycle. We will notify employees, job applicants, and the public that accommodations can be made.

Design of Public Spaces

Jan Kelley Inc. is committed to meeting accessibility laws and complying with the AODA standards when designing or making changes to public spaces.

Changes to Existing Policies

Any policies of this organization that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.

This document is publicly available and will be reviewed at least every five years. Accessible formats are available upon request.

Last Updated: January 2024