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Statement of Organizational Commitment

Jan Kelley Inc. strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Jan Kelley Inc. is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act (AODA), 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. This plan will be reviewed and updated at least once every 5 years.

Customer Service

Jan Kelley Inc. is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others. We will communicate with individuals with disabilities in ways that take into account their disability and provide necessary accommodations, on request.

We will provide training to employees, as outlined under “Training”, in compliance with the Customer Service Standards.

Information and Communications

Jan Kelley Inc. is committed to making our information and communications accessible to people with disabilities.

We have a process for receiving and responding to feedback, and the process will be accessible to persons with disabilities upon request. We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports in a timely manner, taking into account the person’s accessibility needs due to disability; and at a cost that is no more than the regular cost charged to other persons.

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If the organization determines that information or communications are unconvertible, the organization shall provide the requestor with an explanation as to why the information or communications are unconvertible; and a summary of the unconvertible information or communications.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.


Jan Kelley Inc. is committed to fair and accessible employment practices.

Jan Kelley Inc. will notify employees, job applicants, and the public that accommodations can be made during the full recruitment and hiring process. We will notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request, and we will consult with the applicants and provide or arrange for suitable accommodation.

We will notify successful applicants of policies for accommodating employees with disabilities when making offers of employment, and notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment. We will provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that takes into account an employee’s accessibility needs due to a disability.

We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability. We will consult with the person making the request in determining the suitability of an accessible format or communication supports.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency. We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability. We will also review the individualized workplace emergency response information as necessary.

We will have a written process to develop individual accommodation plans for employees. We will have a written process for employees who have been absent from work due to a disability and require disability-related accommodations to return to work. Our performance management, career development, and redeployment processes will take into account the accessibility needs of all employees.

Self-Service Kiosks

Jan Kelley Inc. will incorporate accessibility features / consider accessibility for people with disabilities when designing, procuring or acquiring self-service kiosks.


We are committed to training all employees, volunteers, and other persons who provide goods, services, or facilities on behalf of the organization, in accessible customer service, Ontario accessibility standards, and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will also train all persons who participate in developing the organization’s policies.

Training of our employees and volunteers on accessibility will relate to their specific roles and we will train every person as soon as practicable after being hired and provide training in respect of any changes to the policies. We will maintain records of the training provided, including the dates on which the training was provided and the number of individuals to whom it was provided.

Training will include:

  • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Customer Service Standards.
  • Our policies related to the Customer Service Standards.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use the equipment or devices available on-site or otherwise that may help with providing goods, services, or facilities to people with disabilities.
  • What to do if a person with a disability is having difficulty accessing our organization’s goods, services, or facilities.
  • Creating and implementing the training outlined above is a key priority in our 2024 strategic plan.

Design of Public Spaces

Jan Kelley Inc. will meet accessibility laws when building or making major changes to public spaces. Jan Kelley Inc. will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.

More Information

For more information on this accessibility plan, please contact:

Jan Kelley Inc.
1006 Skyview Drive, Suite 200
Burlington, ON
L7P 0V1

This accessibility plan is publicly available at Jan Kelley Inc.’s website. Accessible formats of this document are available upon request.

Last Updated: January 2024